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Busy Beaver Home Centers has used delivery platform Nash since January 2026 to coordinate deliveries across its 19 stores in Pennsylvania, West Virginia and Ohio. The company reports serving 174 unique drop-off locations in the program’s first nine months, though costs, order volumes and delivery performance figures were not provided.
Busy Beaver Home Centers has adopted the third-party platform Nash to coordinate delivery from its 19 stores in Pennsylvania, West Virginia and Ohio, aiming to offer customers a more convenient way to receive home improvement purchases. In the first nine months of the program, the retailer says it served 174 unique drop-off locations and recorded repeat orders from 15 customers.
Busy Beaver has used Nash since January 2026. The platform gives the retailer one place to review delivery options, arrange service and track orders across multiple providers, according to Adam Gunnett, the company’s director of IT and business intelligence. Busy Beaver says the approach helps it coordinate delivery across stores without requiring each location to manage separate provider relationships.
The retailer reported serving 19 pickup locations and 174 unique destinations in the program’s first nine months. Fifteen customers placed repeat orders during that period; the most frequent repeat customer placed nine orders. The company did not provide total order volume, revenue, delivery fees or a comparison with its delivery activity before Nash.
The deliveries varied in distance and product type. Busy Beaver said trips ranged from 0.19 miles to 104.2 miles, and orders included both a four-piece patio furniture set and an eight-foot aluminum stepladder. Gunnett said those differences make product dimensions, vehicle requirements and local provider coverage relevant to choosing a delivery option.
Delivery Across 19 Store Markets
The program gives Busy Beaver another way to serve shoppers who cannot easily transport a purchase, leave a jobsite or make a trip to a store. For home improvement customers, delivery can be particularly useful for bulky goods or when materials are needed during an ongoing project. The company says convenience may also help it reach shoppers who choose where to buy based on delivery availability.
The reported footprint shows the service is being used across the chain, but does not by itself establish how much the program has increased sales or improved customer retention. The repeat-order figures offer an early indication that some customers have returned to the service; without total order counts or a comparison period, the scale and business effect cannot be measured from the figures provided.
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Why Busy Beaver Chose Nash
Busy Beaver operates 19 home centers across three states, with differing delivery distances, driver availability and store preparation times. Its broader delivery options include local partners, carriers for larger items and Busy Beaver-owned trucks. Matching an order to an appropriate vehicle and provider can therefore vary by location and product.
Gunnett said managing relationships with larger delivery providers individually could become complicated, while relying only on the company’s own resources for same-day delivery across all stores would be impractical. Nash connects the retailer with multiple providers through one platform. Store employees still prepare orders and assist customers; the platform is intended to simplify the coordination around the delivery itself.
“A platform like Nash can help bridge the gap by giving independent retailers a more practical and scalable way to offer delivery without having to build the entire infrastructure themselves.”
— Adam Gunnett, Busy Beaver’s director of IT and business intelligence
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Program Results Still Incomplete
The figures Busy Beaver shared do not show the program’s total number of deliveries, average delivery time, on-time rate, customer satisfaction, operating costs or financial return. The company also did not specify how many of its orders were completed by each provider or how delivery availability differs among stores and product categories.
It is not clear whether the reported customer and destination figures represent all activity during the period or a particular subset of orders. Busy Beaver described the repeat use as encouraging, but the information provided does not establish whether delivery has increased overall sales, brought in a measurable number of new customers or changed purchasing patterns.
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How the Service May Develop
Busy Beaver has not announced a new rollout date, additional locations or specific changes to the program. The next stage will depend on how the retailer and its providers handle store readiness, local coverage, product requirements and customer support as orders are arranged across the network.
Gunnett said the first months underscored the importance of accurate product information, having an order ready when a driver arrives and making the handoff clear. Busy Beaver’s future results—such as order volume, delivery reliability and repeat use—would help clarify whether the platform is meeting the retailer’s goals. The company has not provided a schedule for releasing further performance data.
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Key Questions
Which stores are included in Busy Beaver’s delivery program?
Busy Beaver has 19 stores across Pennsylvania, West Virginia and Ohio. It reported using 19 pickup locations during the first nine months of its Nash program.
What does Nash do for Busy Beaver?
Nash provides a platform for Busy Beaver to review delivery options, arrange service and monitor orders across multiple providers. Store employees remain responsible for preparing orders and helping customers.
How many customers have placed repeat orders?
Busy Beaver reported 15 customers placing repeat orders in the program’s first nine months. The most frequent repeat customer placed nine orders.
Does Busy Beaver offer delivery for every product or store?
The report does not say that delivery is available for every product or at every store under the same conditions. Provider coverage, vehicle needs, product size and local availability can affect what the retailer can offer.
Has the retailer reported whether delivery increased sales?
No sales impact, revenue figure or financial return was provided. Busy Beaver said delivery has helped serve existing customers and may attract shoppers seeking convenience, but the reported information does not quantify that effect.
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